Accessibility statement

Meraki Solutions (KHAN Lifestyle Solutions Inc.) is committed to providing services and information in a way that respects the dignity and independence of people with disabilities. We are guided by the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Customer Service Standard, and we aim to meet accessibility needs in a timely way.

Our website

We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. So far the site aims to:

• use clear headings, landmarks and a “Skip to content” link;
• work with a keyboard, with visible focus outlines;
• use colours chosen to meet WCAG AA contrast;
• work on phones and when zoomed in;
• show “Coming soon” labels as real text, so screen readers announce them;
• offer a service search that announces how many results are showing.

Known limits

• The full services page is long. Use the “Jump to a category” list or the search box to move around faster.
• Our logo is a graphic with a text label. If you need a description of it, just ask.
• We test with automated tools and manual checks, but we have not yet had an independent accessibility audit.

Service animals and support persons

Once services launch, people with disabilities are welcome to be accompanied by a guide dog or other service animal, and by a support person, wherever our services are provided, in line with the AODA Customer Service Standard.

Training

Everyone who provides services or deals with the public on our behalf will receive training on providing accessible customer service, as the AODA Customer Service Standard requires.

Alternate formats and communication support

If you would like any information from this site in another format, such as large print, plain text or read aloud by phone, or need a different way to communicate with us, contact us and we will work with you to provide it at no extra cost.

Feedback and reporting a barrier

We welcome feedback on how we provide accessible information and services. If something on this site is hard to use, please tell us what page you were on and what happened. You can reach us by:

• Phone: 647-509-3437
• Email: hello@merakisolutions.ca

Or by mail: Meraki Solutions, Canada Post Box 20024, TORONTO RPO MARKET ON M5E 0B1

We will acknowledge your feedback within 5 business days and let you know what we will do about it. If you ask for a reply in a particular format, we will provide it in that format.

Service disruptions

Once services launch, if anything we use to serve people with disabilities is temporarily unavailable, we will post a notice on this website.

Changes

We will review this statement as the site and our services grow. The date at the top shows when it last changed.